Social Media Vocabulary: Sound Strategies for Listening to Customers
What is a social media listening strategy and why is it important?
What is a social media listening strategy and why is it important?
Happy Tuesday! We’re happy to have you back for Salty’s weekly Social Media Vocabulary. As you may (or may not?) know, Salty Waffle specializes in helping improve our client’s customer service—amongst other things. Accordingly, today’s theme will be customer service oriented; let’s get into the vocab! Customer Avatar: is a fictitious customer(s) that represents the aggregation of…