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employee care customer care
JAN 8, 2019 Blog
Universal Care: Employee Care is Customer Care

Hello and welcome back to another edition of Salty Social Media Vocabulary, where we discuss

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cx trends 2019
JAN 3, 2019 Blog
New Year New You: Customer Experience Design for 2019

We’ve come up with a few considerations for your 2019 marketing plan.

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Improve cx
DEC 27, 2018 Blog
Social Media Vocabulary: Sound Strategies for Listening to Customers

What is a social media listening strategy and why is it important?

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exceptional cx
DEC 20, 2018 Blog
Building Blocks: a Foundation for Exceptional CX

Fundamentally good CX can simply be defined as adequately understanding how your customers interact with

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community management best practices
DEC 6, 2018 Blog
CM Your Way to Better CX: Community Management Best Practices

Your CX process should always leave room for contingency, surprise and delight. We would like

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improve cxd
NOV 22, 2018 Blog
Level Up: Strategies to Improve Your CX

Welcome back to another edition of Salty Waffle Social Media Vocabulary, where we cover everything

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How to improve cxd
NOV 20, 2018 Blog
Salty Social Media Vocabulary: CxD is the New Brand

Welcome back to another edition of Salty’s Social Media Vocabulary. Instead of our regular list

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meme best practices
NOV 15, 2018 Blog
Salty Social Media Vocabulary: What’s in a Meme?

As brands do, it wasn’t long after memes hit the internet that marketers tried to

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increase user engagement
NOV 13, 2018 Blog
Mastering the Elements: Avatar Your Customer to Increase User Engagement

Overview Our regional real estate client Henry’s Home Investments sought to grow their business both

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holiday hashtags 2018
NOV 6, 2018 Blog
Salty Social Media Vocabulary: How to Holiday Hashtag

It’s the most wonderful time of the year! 🎶

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social media vocabulary
SEP 27, 2018 Blog
Salty Social Media Vocabulary: Put it to the People

Welcome back to Salty Social Media Vocabulary. Today we’re chatting all things collaborative and crowd-sourced.

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social media vocabulary content planning
SEP 13, 2018 Blog
Salty Social Media Vocabulary: Content to Plan Content

Welcome to another edition of Salty’s Social Media Vocabulary. Over the past two weeks we

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